Returns & Replacements
If an item isn’t right for me, what do I do?
It is important to us that you love your purchase! If something you bought isn’t right for you, simply return it to us and we will exchange it for something that suits you better. Please note that we are only able to exchange new, un-worn items if tags are attached and all packaging is included.A Credit Note or Exchange will be issued within 14 days of purchase. Rock City Cycles reserves the right to refuse any return if the item is not fit for re-sale.
All Helmets, Special Orders, Intimates, Sale Items and Liquids are final sale and no refunds, exchanges or credit notes will be issued for these items.
Can I return or exchange an item to the store that I purchased online?
Yes. You can exchange any item you order online at our retail store as to our store’s stated return policy. The original receipt will be required.
Can I get a refund online for an item purchased in-store?
No. Items purchased in store can only be returned in store.
If I wish to make a return will I have to pay for shipping?
Return shipping is the responsibility of the customer. Please send your merchandise back by a traceable method as Rock City Cycles will not accept responsibility for any merchandise that gets lost in the mail. Rock City Cycles will not assume shipping charges for any items returned, unless the reason for return is due to a Rock City Cycles error or merchandise is deemed to be defective or damaged.
Will I receive a receipt or e-mail confirming my return?
After you request a return, you will receive a return request email telling you how to return the items that aren’t right for you. Once we have received your returned merchandise, we will send you a confirmation email together with a return receipt. Your credit will then be issued in our system where you can then choose something that suits you better.
Layaway payments must be made every 30 days. Failure to keep layaway accounts in good standing may result in forfeiture of merchandise and deposits.